How do I return an item purchased at Dardanos.com for an exchange?
At Dardanos.com we offer a 90-day comfort guarantee. You can return or exchange any unworn footwear or accessory purchase within 90-days if you don’t love it. To exchange your purchase please follow the steps below:
- Contact a Dardanos.com customer service representative to request the following:
-a prepaid UPS return label
-the shoe you would like in exchange to be held for up to 10 days
This can be done by calling 877-DARDANO (option#3) or by emailing your request to firstname.lastname@example.org
- Complete the Dardanos Return Form located on the back of the packing list included with your shipment. If you no longer have this form, please have customer service email you a replacement. Please include this form with your shipment.
- Drop off your return at any UPS Store location or call 800-PICKUPS to schedule a pickup
Please keep in mind that the average transit time for UPS ground service is 5-7 business days.
Once we receive your merchandise and verify that it meets the return criteria, you will be notified that your exchange has been processed. You will also receive your new UPS tracking number.
Dardano’s Shoes retail locations cannot process exchanges for items purchased at Dardanos.com at this time.