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Orthopedic Information

Custom Orthotics FAQ with Dardano’s Shoes Board Certified Pedorthist, Darin Robinson

1.      What is a Custom Orthotic?

A custom orthotic is a device that is intended to mechanically compensate for a foot condition by aiding correcting shape or function of the foot to provide easier movement capability or to reduce pain. Made from casted molds of the individual’s feet, the finished orthotic is placed in the patient’s shoe to support the foot and eliminate abnormal foot biomechanics by keeping the foot properly aligned. Depending on the patient’s needs, the orthotic may have padding to cushion the foot and make it more comfortable.

2.      Who can benefit from wearing orthotics and why?

Anyone can benefit from custom orthotics whether you are having foot pain or not. Custom orthotics can maintain or correct skeletal position and reduce ground reaction forces.

3.      What is the custom orthotic process?

    1. Foot evaluation and gait analysis with Pedorthist.
    2. Foam impressions are made of the individual’s feet.
    3. Cast are made, Pedorthist crafts orthotics with appropriate materials (1 week turnaround)
    4. A final fitting is done where final adjustments are made. Your Dardano’s Custom Orthotics’ are now ready to go and you are on your way to ultimate foot comfort!
    5. A check-up appointment, with Pedorthist, is scheduled for 2-3 weeks after fitting appointment.


4. Custom orthotics vs. over the counter inserts?

Over the counter inserts are fabricated from different density cellular sponge and/or foam rubber materials providing arch support and some shock absorption. Custom Orthotics’ improve biomechanical and functional control or support. If you can bend an insert in half, it is nothing more than an insole.

5.      Prices for Dardano’s Custom Orthotics?

$325 for first pair

$230 for second pair

$150 for third pair

*Prices for the second and third must be purchased within 30 days of casting.

6.      Turnaround time on Custom Orthotics?

Turnaround time is usually within 7-10 days.

7.      What shoes do Custom Orthotics work best in?

Shoes may vary depending on function of the orthotic. Usually shoes with removable liners that have similar width and girth of the custom orthotic. It is always best to be fit with the orthotic before purchasing new shoes to ensure correct fitting. At Dardano’s Shoes we offer a large selection of footwear that will accommodate your new orthotics including: sandals, walking shoes, boots, dress shoes and more!

8.      What are the different types of Custom Orthotic available?

There are many types of Custom Orthotics depending on the condition of the individual’s feet. There are two main types- Functional and Accommodative. Functional Orthotics are designed to improve the biomechanics of the body while Accommodative Orthotics are designed to reduce GRF (Ground Reaction Forces) or accommodate foot deformities. At your foot evaluation appointment, our Pedorthist will be able to determine the best type of Custom Orthotic for you.

9.   How do you take care of a pair of custom orthotics?

Depending on the materials used, some orthotics can be recovered, heat “puffed” or heat molded to ensure longevity. See Pedorthist for details.

10.   Break in period for a new pair?

It is recommended to break-in your new Custom Orthotics gradually, depending on foot function and anatomy. Usually 1-2 hours a day for 3-4 days and then increase wear by 1 hour a day unless otherwise instructed by your doctor or Pedorthist.

11.   Custom orthotic guarantee// return policy?

If you are not completely satisfied with your Dardano’s Custom Orthotics, let us know! We offer any modifications to our Custom Orthotics free of charge for the life of the orthotic. $150 casting fee is included in the price of all Custom Orthotics to cover materials and time, this portion is non-refundable.

Call Dardano’s Shoes today to schedule your Free Foot Evaluation Appointment with Pedorthist Darin Robinson.

Dardano's Pedorthist, Darin Robinson, Fabricating a pair of Custom Orthotics



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For over 70 years, it has been the tradition of the Dardano Family, to provide quality comfort footwear, expert repair services, and exceptional customer service, making Dardano's Shoes your One-Stop Shoe Shop!

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