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Return Questions

How do I return a purchase I made online at Dardanos.com for a refund?

Return & Exchange Policy:

At Dardano’s Shoes, we understand that buying shoes online can be tough, and we are here to make that process as easy as possible.

You have 90 days to return your shoes for an exchange or a full refund. All we ask is that you return the shoes, or other merchandise, in unworn, original condition with their original packaging.

Please visit Dardanos.com/returns to initiate your return. Provide your order number and email, and you will receive a USPS label for your return shipment.

-Please send your returns to:

Dardanos.com  

Attn: Internet Sales

8035 W 44th Ave

Wheat Ridge, CO 80033

Returns are processed within 48 hours of receiving your shipment. Once your return has been accepted and processed a refund for the merchandise will be sent back to the card used for purchase. For security reasons we cannot apply credits to additional credit cards. You will be notified via email that your return has been processed. Please allow 3-5 business days for your financial institution to credit any refund.

Return Shipping Costs:

Items that are returned for a full refund will have $7.95 withheld from their refund to cover the cost of return shipping.

Items that are returned for an exchange will not have money withheld from their refund, and the return label will be provided free of charge.

How do I return an item purchased at Dardanos.com for an exchange?

Return & Exchange Policy:

At Dardano’s Shoes, we understand that buying shoes online can be tough, and we are here to make that process as easy as possible.

You have 90 days to return your shoes for an exchange or a full refund. All we ask is that you return the shoes, or other merchandise, in unworn, original condition with their original packaging.

Please visit Dardanos.com/returns to initiate your return. Provide your order number and email, and you will receive a USPS label for your return shipment.

-Please send your returns to:

Dardanos.com  

Attn: Internet Sales

8035 W 44th Ave

Wheat Ridge, CO 80033

Returns are processed within 48 hours of receiving your shipment. Once your return has been accepted and processed a refund for the merchandise will be sent back to the card used for purchase. For security reasons we cannot apply credits to additional credit cards. You will be notified via email that your return has been processed. Please allow 3-5 business days for your financial institution to credit any refund.

Return Shipping Costs:

Items that are returned for a full refund will have $7.95 withheld from their refund to cover the cost of return shipping.

Items that are returned for an exchange will not have money withheld from their refund, and the return label will be provided free of charge.

Once we receive your merchandise and verify that it meets the return criteria, you will be notified that your exchange has been processed. You will also receive your new tracking number.

How do I return a purchase made at a Dardano’s Shoes retail location?

Our in-store return policy differs from our online return policy, please read below for the return policy details:

Dardano’s Comfort Guarantee

We welcome you to try your new Footwear for fit and comfort. All we ask is that you do so on a carpeted surface. If for any reason you are not satisfied with your new footwear, please return them with your original box and receipt within 30 days for a full refund or exchange.

 After 30 days, or if proof of purchase is not available, a store credit or exchange will be issued.

Footwear that is worn or can’t be restocked is non-returnable.

All sales are final on clearance or sale merchandise. No returns or exchanges.

Items purchased at a Dardano’s Shoes store location can only be returned or exchanged at that Dardano’s location. The Internet Sales Department will not accept or process returns or exchanges for items purchased at a Dardano’s Shoes store location.

Please contact a Dardano’s Shoes Sales Associate at 303-692-9355 (option#2) for any questions regarding the in-store return policy.

Thank you for your purchase! We appreciate the opportunity to do business with you!

How do I return defective merchandise purchased at Dardanos.com?

If you have received merchandise that you believe to be defective or flawed in anyway, please contact our online customer service department at 877-*DARDANO (option#3) or customerservice@dardanos.com within 90 days of your purchase. We will send you a pre-paid shipping label. Please let the customer service representative know what is wrong with your merchandise and if you’d like a replacement. If the item cannot be replaced we will issue you a refund. You will be notified by email when your replacement item is on it’s way or if a refund has been issued.

If you have an item that you purchased at our retail location that you believe is defective please contact our retail location at 877-DARDANO (option#2)

Contact a Dardanos.com customer service representative at 877-DARDANO or customerservice@dardanos.com to request to have a shipping label mailed to you at no additional charge.

Yes, any item purchased on our online store is able to be returned for a refund. We understand that buying shoes online can be difficult, and we strive to make the process as easy as possible.

Please be sure that all returns are unworn, in their original packaging, and returned within 90 days.

Shipping Questions

We do not ship to, or accept, orders from international addresses at this time. 

We offer free shipping for all orders placed on Dardanos.com. We primarily ship using UPS ground and USPS priority mail, which on average take between 2 to 5 days to arrive after shipping.

 Additionally, we offer expedited shipping for $9.95. Orders placed with expedited shipping will be sent via UPS 2-Day Air.

Please allow 1-2 days for order processing prior to shipment.